Section 3A

Sprint Service Features:
The Basics

• Using Visual Voicemail (page 134)

• Using SMS Text Messaging (page 144)

• Using Caller ID (page 146)

• Responding to Call Waiting (page 146)

• Making a Three-Way Call (page 147)

• Using Call Forwarding (page 148)

Now that you’ve explored your device’s fundamentals, it’s time to learn about the calling features that enhance your Sprint service. This section outlines your basic Sprint service features.

Using Visual Voicemail

Visual Voicemail gives you a quick and easy way to access your voicemail. Now you can find exactly the message you are looking for without having to listen to every voicemail message first.

Visual Voicemail allows you to quickly and easily decide which voicemails you choose to listen to. You can also send out your own visual voicemail messages to select recipients.

This new feature periodically goes out to your voicemail, and gathers the caller information from all of the current voicemails. It then populates a list with the caller name and number, along with the length of time and priority level of the voicemail message.

Setting Up Your Voicemail

All unanswered calls to your device are automatically transferred to your voicemail, even if your device is in use or turned off. Therefore, you will want to set up your Sprint Voicemail and personal greeting as soon as your device is activated.

1. Press and touch Main () > Voicemail.

2. Touch Personalize Now and follow the system prompts to:

3. • Create your passcode.

   • Record your name announcement.

   • Record your greeting.

3. When prompted to enter information, touch to bring up the onscreen dial pad that can be used to input your numeric responses.

4. Once you have completed the setup process, return to the Voicemail page (see steps 1 and 2).

5. Touch the Welcome to Voicemail message on the screen to play a brief explanation of the new Visual Voicemail services.

The following is a description of the features available while reviewing a Visual Voicemail message.

• Timeline provides a visual timeline for the current message. Touch and drag this bar to scrub through the message to different points. Touch to pause the playback, touch to resume.

• Speaker Off/On to either turn the speakerphone on or off during playback. If the Speakerphone feature was enabled within the Voicemail Settings menu, the speakerphone will always be automatically enabled during voicemail playback (page 137).

• Delete to delete the current voicemail message. Touch Delete to confirm the deletion process.

• TALK () to place a call to the sender’s phone number.

• Lock to prevent deletion of the selected voicemail message.

• Txt Msg to create and then deliver a new text message to the current sender phone number.

• Re/Fwd to reply to current voicemail or forward it to anyone with either an email or phone number. This allows you to send this voicemail message to several recipients at the same time.

Configuring Your Voicemail Settings

All unanswered calls to your device are automatically transferred to your voicemail, even if your device is in use or turned off. Therefore, you will want to set up your Sprint Voicemail and personal greeting as soon as your device is activated.

• Press and touch Main () > Settings > General > Voicemail Settings.

From the Voicemail Settings menu, you can:

• Configure your Speakerphone to automatically activate when you review your Visual Voicemail (page 137).

• Adjust your Voicemail Greeting (page 137).

• Touch Greeting to call the voicemail system and be taken directly to the “Setup Your Greeting” menu, where you can record a new greeting.

• Compose your From Name (page 137). This is the name or number that is attached to your outgoing voicemails as part of an identification string.

Automatically Enabling the Speakerphone

Every time you access a selected message from your Visual Voicemail list, you can configure the device to automatically launch the built-in speakerphone so that you can clearly hear the message.

• Press and touch Main () > Settings > General > Voicemail Settings.

• Move the Speakerphone slider to the On position to activate the feature.

• Move the slider to the Off position to manually deactivate the speakerphone.

Changing your Main Greeting via the Device Menu

Your main greeting can be changed directly via the device menu system. This direct access saves you from having to navigate within the voicemail menu.

1. Press and touch Main () > Settings > General > Voicemail Settings.

2. From the Greeting field, touch Edit.

3. Touch OK and follow the prompts to change your current greeting.

Editing the From Name via the Device Menu

From your device menu, you can quickly change the name or number attached to your voice messages.

1. Press and touch Main () > Settings > General > Voicemail Settings.

2. From within the From Name field, touch Change.

3. Touch the existing grey identification field.

4. Use the onscreen keyboard to enter either a unique name or number (used to identify you to recipients of your voice messages). See “Entering Text” on page 35.

5. Touch Done to save your information and then touch Done again to return to the main Voicemail Settings screen.

Voicemail Notification

There are several ways your device alerts you to a new message:

• By displaying a message on the screen.

• By sounding the assigned ringer type.

• By displaying at the top of your screen.

When you have a missed call or receive a new message (such as Voicemail, Text or Picture), your device alerts you and displays a While you were out () icon. This icon alerts you to either new messages (Text and Picture) or missed calls.

New Voicemail Message Alerts

The Samsung Instinct™ utilizes a new “Visual Voicemail” function which automatically retrieves a list of your current voicemail messages and then presents them as a detailed list.

The Voicemail page provides you with a list of messages containing the sender’s phone number (or Contacts name) and length of message.

To call your voicemail:

1. Press and touch Main () > Voicemail.

2. Touch an entry from the list of available voicemails to quickly access your voicemail and only playback the selected message.

To display your Missed Log:

1. Press and touch History ().

2. Touch the entry’s phone number to dial it.

Retrieving Your Voicemail Messages

You can review your messages directly from your wireless device or from any other touch-tone phone. To dial from your wireless device, either speed dial your voicemail or use the menu keys.

Using the Menu on Your Device to Access Your Messages

1. Press and touch Main () > Voicemail.

2. Touch an entry from the list of available voicemails to quickly access your voicemail and only playback the selected message.

Using Another Phone to Access Messages

1. Dial your wireless phone number.

2. When your voicemail answers, press .

3. Enter your passcode.

Voicemail Options

Your device offers several options for organizing and accessing your voicemail.

1. Press and touch Main () > Voicemail.

2. Touch to activate the onscreen dial pad. (If your voicemail box contains any new messages, touch to access the main voicemail menu.)

3. Touch to access your Personal Options.

4. Follow the system prompts:

• to modify your personal preferences press .

• to modify your forwarding options, press .

• to use your password when calling from your own phone, press .

Creating a New Voicemail Message

Record and send a voice message to other Sprint Voicemail users.

1. Press and touch Main () > Voicemail.

2. Touch to begin the delivery process by selecting a recipient:

3. • Recent tab to select a recipient by touching an entry from your recent call history list.

   • Contacts tab to select a recipient by touching an entry from your Contacts list. The message is then addressed to the primary phone number.

   • Manual Entry tab to select a recipient by manually entering either a phone number or email address.

   • Enter Phone Number: use the onscreen dial pad to manually enter the contact phone number and touch Done to continue.

   • Enter Email Address: use the onscreen keyboard to enter a recipient's email address and touch Done to continue.

4. Once the recipient has been selected, recording automatically begins.

3. Begin recording your new outgoing voicemail.

4. • You can pause the recording process
     by touching and resume it by touching .

   • You can stop the recording process by touching .

   • You can replay the current voicemail message by touching .

4. Once you are satisfied with your new message, you can assign both a privacy level and urgency status.

5. • Touch and drag the Privacy slider to the On position to mark the new message as Private.

   • Touch and drag the Urgency slider to the On position to mark the new message as Urgent.

5. Touch Send Msg to store your new message and begin the delivery process.

Replying to a Visual Voicemail Message

Reply to a voice message received from any other Sprint Voicemail user by sending either an email or text message.

1. Press and touch Main () > Voicemail.

2. Touch a voicemail entry from the list to begin playback.

3. From the playback screen (page 135), touch Re/Fwd > Reply to place an outgoing call back to the sender’s phone number.

Forwarding a Visual Voicemail Message

Forward a voice message, except those marked “Private,” to other Sprint Voicemail users.

1. Press and touch Main () > Voicemail.

2. From the playback screen (page 135), touch Re/Fwd > Forward.

3. Select the contact entry method you prefer by touching an associated option:

4. • Recent List to select a recipient from a list of recent messages.

   • Contacts to select a recipient from your Contacts (qualifying Contacts entries must contain a wireless phone number or an email address).

   • Manual Entry to manually enter a recipient by choosing either:

   • Enter Phone Number to use the onscreen dial pad to enter a wireless phone number. Touch Done to continue.

   • Enter Email Address to use the onscreen keyboard to enter the recipient’s email address. Touch Done to continue.

4. Add more recipients by touching and repeating step 3.

5. Touch to review the message.

6. Apply customizations to your forwarded message by sliding the Privacy and Urgency sliders to either an On or Off position.

Clearing the Message Notification Icon

Your device may temporarily continue to display the message icon after you have checked your text messages or voicemail.

1. Press and locate the icon atop .

2. Touch Main () and locate the icon atop the feature currently requiring your attention. Once those messages have been reviewed, will stop displaying onscreen.

Using SMS Text Messaging

With SMS Text Messaging, you can send and receive instant text messages between your wireless device and another messaging-ready device. When you receive a new message, it will automatically display on your device’s screen.

Composing SMS Text Messages

1. Press and touch Main () > Messaging > Text ().

2. Touch to compose a new text message.

3. Select the contact entry method you prefer by touching an associated option:

4. • Recent List to select a recipient from a list of recently sent messages.

   • Contacts to select a recipient from your Contacts (qualifying Contacts entries must contain a wireless phone number or an email address).

   • Manual Entry to manually enter a destination by choosing either:

   • Enter Phone Number to use the onscreen dial pad to enter a wireless phone number. Touch Done to save the entry.

   • Enter Email Address to use the onscreen keyboard to enter the recipient’s email address. Touch Done to save the entry.

4. Touch the grey text field and use the onscreen keyboard to enter a message. (See “Entering Text” on page 35.)

5. Touch Done to save your text and return to your message.

6. Add more recipients by touching and repeating step 3.

7. Review your message and touch Send.

Accessing SMS Text Messages

To read an SMS Text message:

When you receive a text message, both an announcement tone and a icon is displayed on the screen.

• Touch Dismiss to ignore the notification and return to the message at a later time.

– or –

Touch View to read the new message.

1. Press and touch Main () > Messaging.

2. Touch a message entry from the list.

To reply to an SMS Text message:

1. While the message is open, touch Reply.

2. Compose your reply by using your onscreen keyboard to enter your message. (See “Entering Text” on page 35.)

3. Press Done to save your text and return to your message.

4. Review your message and touch Send.

Deleting Messages

To delete all messages:

1. Press and touch Main () > Messaging.

2. Touch () to open the Delete menu.

3. Touch Delete All > Delete.

4. To delete selected messages:

5. Press and touch Main () > Messaging.

6. Touch () to open the Delete menu.

7. Touch Delete Some.

8. Touch any messages you wish to delete. Selected messages are highlighted in blue.

9. Touch and drag the Delete Selected slider to the right.

Using Outlook to Send SMS Messages

See “Using Outlook to Send SMS Messages” on page 159.

Using Caller ID

Caller ID allows people to identify a caller before answering the device by displaying the number of the incoming call. If you do not want your number displayed when you make a call, follow these steps.

1. Press and touch Dialer ().

2. Enter .

3. Enter the number you want to call and touch . (The phone number appears in the button.)

To permanently block your number, call Sprint Customer Service.

Responding to Call Waiting

When you’re on a call, Call Waiting alerts you to incoming calls by sounding two beeps. Your device’s screen informs you that another call is coming in and displays the caller’s phone number (if it is available and you are in digital mode).

To respond to an incoming call while you’re on a call:

• Touch . (This puts the first caller on hold and answers the second call.)

To switch back to the first caller:

• Touch again to re-activate the first call and place the second caller on hold.

Making a Three-Way Call

With Three-Way Calling, you can talk to two people at the same time. When using this feature, the normal airtime rates will be charged for each of the two calls.

1. Press and touch Dialer ().

2. Enter a phone number using the onscreen dial pad.

3. Touch . (The phone number appears in the button.)

4. Once you have established the connection, touch Add Call  to bring up an options menu from where you will choose the next number.

5. • Speed Dial allows you to choose the next dialed number from your current Speed Dial list.

   • Contacts allows you to choose the next dialed number from your current Contacts list.

   • History allows you to choose the next dialed number from a recent History entry.

   • Dial pad displays an onscreen dial pad that you can use to dial your next number manually.

5. Touch an entry (or use the dial pad to enter the second number) and touch where the phone number now appears.  

6. Once the second call has connected and is active, touch to join both callers and begin your three-way call.

If one of the parties you called hangs up during your call, you and the remaining caller stay connected. If you initiated the call and are the first to hang up, all callers are disconnected.

Once disconnected, a redial screen appears to provide you with the opportunity to redial any of the individual callers from the recent three-way call.

Using Call Forwarding

Call Forwarding lets you forward all of your incoming calls to another phone number – even when your device is turned off. You can continue to make calls from your device when Call Forwarding is activated.

To activate Call Forwarding:

1. Press and touch Dialer ().

2. Enter .

3. Enter the area code and phone number to which your future calls should be forwarded.

4. Touch . (The phone number appears in the button.) (You will see a message and hear a tone to confirm the activation of Call Forwarding.)

To deactivate Call Forwarding:

1. Press and touch Dialer ().

2. Enter .

3. Touch . (The phone number appears in the button.) (You will see a message and hear a tone to confirm the deactivation.)