Section 2D

Roaming

Roaming is the ability to make or receive calls when you’re off the Sprint National Network. Your new Samsung Instinct™ works anywhere on the Sprint National Network and allows you to roam on other 1900 and 800 MHz digital networks where we’ve implemented roaming agreements with other carriers. This section explains how roaming works as well as special features that let you manage your roaming experience.

Understanding Roaming

Recognizing the Roaming Icon on the Display Screen

Your device’s display screen always lets you know when you’re off the Sprint National Network. Anytime you are roaming, the device displays the roaming icon (). If you are roaming on a digital system, the roaming icon will be displayed along with the text
– Digital Roam –
.

Tip

Remember, when you are using your device off the Sprint National Network, always dial numbers using 11 digits (1 + area code + number).

Roaming on Other Digital Networks

When you’re roaming on digital networks, your call quality and security will be similar to the quality you receive when making calls on the Sprint National Network. However, you may not be able to access certain features, such as Sprint Power Vision, depending on the available network.

Note

If you’re on a call when you leave the Sprint National Network, your call is dropped. If your call is dropped in an area where you think Sprint service is available, turn your device off and on again to reconnect to the network.

Checking for Voicemail Messages While Roaming

When you are roaming off the Sprint National Network, you may not receive on-device notification of new voicemail messages. Callers can still leave messages, but you will need to periodically check your voicemail for new messages if you are in a roaming service area for an extended period of time.

  1. Press and touch Dialer ().

  2. Enter + area code + your phone number and touch where the phone number now appears.

  3. When you hear your voicemail greeting, press .

  4. Enter your passcode at the prompt and follow the voice prompts.

When you return to the Sprint National Network, voicemail notification will resume as normal.

Setting Your Device’s Roam Mode

Your device allows you to control your roaming capabilities. By using the Roaming menu option, you can determine which signals your device accepts.

Choose from three different settings on your dual-band device to control your roaming experience.

  1. Press and touch Main () > Settings > Roaming.

  2. Touch the Roaming Mode field and touch one of the following options:

Using Call Guard

Your device has two ways of alerting you when you are roaming off the Sprint National Network, the onscreen roaming icon and Call Guard. Call Guard makes it easy to manage your roaming by requiring an extra step before you can place or answer a roaming call. (This additional step is not required when you make or receive calls while on the Sprint National Network.)

To turn Call Guard on or off:

  1. Press and touch Main () > Settings > Roaming.

  2. Move the Call Guard slider to the On or Off position.

Note

Call Guard is turned off by default on your device.

Voice dialing and speed dialing are not available when you are roaming with Call Guard enabled.

To place roaming calls with Call Guard on:

  1. Press and touch Dialer ().

  2. Enter + area code + seven digit number and touch where the phone number now appears.

  3. Touch Roam Call.

To answer incoming roaming calls with Call Guard on:

Note

If the Call Guard feature is set to On, you need to take extra steps to make and receive roaming calls.

Using Data Roam Guard

Depending on service availability and roaming agreements, your device may be able to access data services while roaming on certain digital systems. You can set your device to alert you when you are roaming off the Sprint National Network and try to use data services such as messaging.

Note

Data Roam Guard is turned off by default on your device.

To set your Data Roam Guard notification:

  1. Press and touch Main () > Settings > Roaming > Data Roaming.

  2. Touch an option:

To use data services when Data Roam Guard is active: