Section 1A

Setting Up Service

• Setting Up Your Device (page 2)

• Activating Your Device (page 4)

• Setting Up Your Visual Voicemail (page 6)

• Sprint Account Passwords (page 6)

• Getting Help (page 7)

Setting up service on your new phone is quick and easy. This section walks you through the necessary steps to unlock your phone, set up your voicemail, establish passwords, and contact Sprint for assistance with your Sprint service.

Setting Up Your Device

1. Remove the battery cover.

2. • Press down with thumbs as indicated below.

   • While applying pressure, slide cover away from the camera lens (as shown below).

     

2. Install the battery.

3. • Insert the battery into the opening on the back of the device, making sure the connectors align (1). Gently press down to secure the battery (2).

   • Position the battery cover (3) and firmly slide it in until you hear a click (4).    

     

3. Press to turn the device on.  

   

4. • Your device will turn on, search for Sprint service, and then show the Unlock screen.  

     

   • If your device is not yet activated, or if it is locked, see “Activating Your Device” on page 4 for more information.

4. Make your first call.

• Press and touch and use the onscreen dial pad to enter a phone number.

• Touch . (The phone number appears in the button.)

Activating Your Device

• If you purchased your device at a Sprint Store, it should be activated and ready to use.

• If you received your device in the mail and it is for a new Sprint account or a new line of service, your device is designed to activate automatically when you first turn it on. To confirm your activation, make a phone call.

• If you received your device in the mail and you are activating a new device for an existing number on your account, you will need to contact Sprint to activate your new device. There are two options:

• From your computer’s Web browser, go to www.sprint.com/activate and complete the onscreen instructions to activate your device.

• Call 1-888-211-4727 from any other phone to contact Sprint Customer Service for assistance with activation.

When you have finished, make a phone call to confirm your activation.

To activate Data Services:

1. Press and hold to turn the phone on.

2. • If your phone activates automatically, you will see a brief message and your phone will enter standby mode. Proceed to step 4.

   • If you do not see an activation message, please proceed to step 2.

   • If your device is locked, press and hold to unlock your device.  

2. Press and touch > Settings > General > Update Data Profile. (There is no charge to use this service during phone activation.)

3. Follow the onscreen prompts to update your profile and activate your phone. A message is displayed when the process is completed.

4. Your phone should return to the previous General page. If this does not occur, press and hold to power the phone off and repeat steps 2 - 4.

5. To confirm your activation, make a phone call.

Unlocking Your Device

• Press and hold to unlock the device and reveal the device menus.

Setting Up Your Visual Voicemail

All unanswered calls to your phone are automatically transferred to your voicemail, even if your phone is in use or turned off. Therefore, Sprint recommends that you set up your voicemail and personal greeting as soon as your phone is activated.

1. Press and touch > Voicemail.

2. Follow the system prompts to:

• Create your passcode.

• Record your name announcement.

• Record your greeting.

• Choose whether to activate One-Touch Message Access (a feature that lets you access messages simply by pressing the onscreen Voicemail button, bypassing the need for you to enter your passcode).

For more information about using your voicemail, see “Using Visual Voicemail” on page 134.

Sprint Account Passwords

As a Sprint customer, you enjoy unlimited access to your personal account information, your voicemail account, and your Sprint Power Vision® account. To ensure that no one else has access to your information, you will need to create passwords to protect your privacy.

Account Username and Password

If you are the account owner, you will create an account username and password when you sign on to www.sprint.com. (Click Need to register for access? to get started.) If you are not the account owner (if someone else receives the bill for your Sprint service), you can get a sub-account password at www.sprint.com.

Voicemail Password

You’ll create your voicemail password (or passcode) when you set up your voicemail. See “Setting Up Your Visual Voicemail” on page 6 for more information on your voicemail password.

Sprint Power Vision Password

With your Sprint Power Vision phone, you may elect to set up an optional Sprint Power Vision password to control access and authorize Premium Service purchases.

For more information, or to change your passwords, sign on to www.sprint.com or call Sprint Customer Service at 1-888-211-4727.

Getting Help

Managing Your Account

Online: www.sprint.com

• Access your account information.

• Check your minutes used (depending on your Sprint service plan).

• View and pay your bill.

• Enroll in Sprint online billing and automatic payment.

• Purchase accessories.

• Shop for the latest Sprint phones.

• View available Sprint service plans and options.

• Learn more about Sprint Power Vision and other products like Sprint Picture Mail, games, ringers, screen savers, and more.

From Your Sprint Phone’s Dialer

1. Press and touch .

2. Use the onscreen dial pad to enter one of the following phone numbers.

3. • Touch to check minute usage and account balance.

   • Touch to make a payment.

   • Touch to access a summary of your Sprint service plan or get answers to other questions.

3. Touch where the phone number now appears.

From Any Other Phone

• Sprint Customer Service: 1-888-211-4727.

• Business Customer Service: 1-800-927-2199.

Sprint 411

Sprint 411 gives you access to a variety of services and information, including residential, business, and government listings, movie listings or showtimes; driving directions, restaurant reservations, and major local event information.

You can get up to three pieces of information per call, and the operator can automatically connect your call at no additional charge.

There is a per-call charge to use Sprint 411, and you will be billed for airtime.

1. Press and touch .

2. Use the onscreen dial pad to enter and touch .

Sprint Operator Services

Sprint Operator Services provides assistance when you place collect calls or when you place calls billed to a local telephone calling card or third party.

1. Press and touch .

2. Use the onscreen dial pad to enter and touch  .

For more information or to see the latest in products and services, visit us online at www.sprint.com.